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Frequently Asked Questions
We know you might have some questions, and we’re here to help! Below, you’ll find answers to some of the most common inquiries we receive. If you can’t find what you’re looking for, don’t hesitate to reach out—we’re always happy to assist!
What types of boat tours do you offer?
We provide three different tour options to suit your preference:
15-minute trip – A quick yet scenic ride.
30-minute trip – A balanced experience, perfect for sightseeing.
60-minute trip – A full immersive journey to explore the beauty of Sharjah’s waterfront.
How many people can fit in one boat?
Each boat has a capacity of 10 passengers plus 1 captain. If you have a larger group, multiple boats can be arranged.
Can I share a boat with other passengers?
Yes, we offer shared boat tours, where individual passengers or small groups can join others on the same boat. This is a cost-effective option and a great way to enjoy the experience with fellow visitors.
Can I book a private boat tour?
Yes, we offer private boat tours for those who prefer an exclusive experience. Private bookings can be made online via our website or directly at the kiosks, subject to availability.
How often do the boat tours depart?
Boats depart regularly based on demand. During peak hours, boats operate frequently to accommodate more guests. The wait time varies but is usually minimal.
What are the operating hours of Sharjah Boat Tours?
Our tours operate daily from 4:00 PM to 1:00 AM. The last trip departs before closing time, so we recommend arriving early to secure your slot.
How can I book a boat tour?
You can book your boat tour through the following options:
Online Booking: Visit our official website www.discovershurooq.ae to book your tour in advance.
Onsite Booking: Purchase tickets from any of our five sales kiosks:
Al Qasba
Al Majaz Waterfront 1
Al Majaz Waterfront 2
Walk-ins are welcome, but availability is on a first-come, first-served basis, especially during peak hours.
When is the best time to take a boat tour?
The busiest hours are between 5:45 PM and 9:00 PM, especially during weekends and holidays. If you prefer a quieter experience, we recommend coming earlier or later in the evening.
Can I cancel or reschedule my trip?
Cancellations and rescheduling are possible on a case-by-case basis. Please note the following details:
Refund Eligibility: Refunds are available subject to our cancellation policy and are evaluated on a case-by-case basis.
Credit Card Refunds: If you paid by credit card, please allow 15–20 working days for the refund to be processed and reflected in your bank account.
Rescheduling: You can reschedule your trip to another available time slot. Please check with our kiosk staff or use our online booking system to arrange an alternative time.
What happens if the weather is bad?
For safety reasons, tours may be postponed or canceled in case of heavy rain, strong winds, or adverse weather conditions. If your tour is canceled, you will be offered an alternative time or a refund.
Do you offer group discounts?
Yes, we provide special discounts for large groups and corporate bookings. Please inquire at the kiosk or check our website for more details.
Do you have any special promotions?
We occasionally run seasonal offers and discounts. Check our website or follow our social media pages for updates.
Is wearing a life jacket mandatory?
Yes, all passengers must wear a life jacket throughout the tour for safety reasons. Our staff will provide jackets before boarding.
Are there any age restrictions for passengers?
Children of all ages are welcome; however:
Children under 12 years must be accompanied by an adult.
Infants (under 2 years) are allowed but must be held securely by a guardian.
What should I do in case of an emergency?
Each boat is operated by a trained captain, and all safety measures are in place. In case of an emergency, follow the captain’s instructions and remain calm. Life jackets and other safety equipment are readily available onboard.
Is the boat tour wheelchair accessible?
Unfortunately, wheelchairs are not allowed on the boat due to safety concerns at the jetty. The boarding area and boat design make it unsafe for wheelchair users.
Can I bring food or drinks on the boat?
Outside food and drinks are not allowed onboard. However, refreshments may be available at kiosks nearby.
Can I bring luggage or strollers on the boat?
For safety and space reasons, large bags, luggage, and strollers are not permitted. Small handbags or personal items are allowed.
Are pets allowed on the boat?
Unfortunately, pets are not permitted onboard for the safety and comfort of all passengers.
Can I take photos during the tour?
Absolutely! Photography is encouraged, and the tour offers stunning views, especially at night. However, please avoid standing or leaning over the boat while taking pictures.
What payment methods do you accept?
We accept cash, major credit/debit cards, and online payments through our website.