Sharjah Boat Tours
Terms And Conditions
By purchasing or using our services, you accept the following Terms & Conditions.
1- Tickets
- All ticket sales are final and non-refundable.
- Tickets must be pre-printed and presented upon arrival.
- Multi-day passes are valid for consecutive days from redemption.
- Tickets from unauthorized sources, or those stolen, copied, or counterfeit, will be void without compensation.
- Tickets remain the property of Sharjah Boat Tours and must be shown upon request.
- Refunds, if exceptionally approved, are subject to a 15% admin fee and processed within 30 days.
- Children’s tickets apply to ages 6–11. Children must be accompanied by an adult.
- Tickets are non-transferable.
- For third-party ticket purchases, contact the issuing agent for any queries or refunds.
2- Complaints
- Submit complaints within 15 days of service.
- Include your original ticket and email to info@sharjahboats.ae.
3. Payments
- Payments are processed securely by Sharjah Boat Tours.
- By providing card details, you authorize us to charge for the booked services.
- If using another person’s card, ensure you have their consent.
4. Loss and Liability
- Sharjah Boat Tours is not liable for personal losses, delays, or issues beyond our control.
5. Conduct
- Smoking and alcohol are not allowed on board.
- Disruptive passengers may be asked to leave without a refund.
- Passengers must remain seated while the boat is in motion.
6. Boat Operations
- Routes may change without notice due to weather or safety.
- Seating is on a first-come, first-served basis.
- Private trips require advance booking.
7. Third-Party Excursions
- These are non-refundable and subject to availability.
- Some require pre-booking – please check with our staff.
8. Pass Validity
- Sharjah Boat Tours passes/cards are valid only in Sharjah and for the specified date/time.
9. Force Majeure
- In cases of natural disasters or unforeseen events, tours may be rescheduled. No refunds will be provided.
10. Third-Party Services
- Some services are provided by third parties. Their terms will apply, and Sharjah Boat Tours assumes no liability for third-party services.